Transactional Forms – Letter, Article, Report

• Your address / date (as required) • Recipient’s address if formal • Dear Sir/Madam or named person → Yours faithfully / sincerely • Clear purpose in first paragraph • Polite but firm tone for complaints or requests

• Headline • Opening that hooks and states the angle • Short paragraphs; subheadings optional • Can be livelier than a report; still organised • Ending that summarises or calls to action

• Title and often subheadings • Factual, structured, less personal • May include findings / recommendations • Formal vocabulary; avoid slang