People · Both
Recruitment, Motivation & Organisation
People decisions affect productivity, quality and costs.
Recruitment and selection
Job analysis → job description & person specification → advertise → shortlist → interview/tests → appoint.
Internal vs external recruitment: each has cost, speed and motivation trade-offs.
Motivation and structure
Financial: wages, bonuses, commission, profit share.
Non-financial: praise, training, responsibility, job enrichment.
Organisation charts: hierarchy, span of control, chain of command; flat vs tall structures.
Worked example
One benefit of internal recruitment?
Solution: Cheaper/faster; staff already know the business; motivates employees.
Practice questions
1. Job description vs person specification?
2. Name two non-financial motivators.